Family and Social Supports

From UofL General Peds

External listings of services for families

Instructions for a social work consult

  • New referrals: order a social work consult in Allscripts
    • Link referral to all diagnoses you'd like addressed.
    • Write in details on referral form (i.e. any details that you would formerly put in task)
    • Specifying Angela or Susan is appreciated
  • Continue to use tasks to communicate about patients that have been previously referred
  • Social worker will complete the communication loop by tasking their note back to the provider

Resources for families with special needs children

  • Change Healthcare (formerly Chamberlain Edmonds) - 1-800-255-0953
    • Helps families with/apply for SSI disability income
    • At the link above there is a form that patients can fill out to be contacted by a Change Healthcare Representative
  • Commission for Children with Special Healthcare Needs
  • Down Syndrome of Louisville - 502-495-5088
    • Provide a wide variety of resources for children with Down Syndrome.
    • Have a worker fluent in Spanish
  • Handicap Parking Permit
  • Kentucky Family to Family Health Information Centers - 502-429-4430 ext. 2069
  • Kentucky Disability Resource Manual
  • Lee Specialty Clinic - (502) 368-2348
    • 4501 Louise Underwood Way
    • Multidisciplinary clinic on the west side of Louisville for children and adults 16 years and older
    • On-site primary care, psychiatry, psychology, PT, OT, Speech, dental, and more
    • Accepts Medicaid
  • Orchid House Therapeutic Day Center - 502-744-9111
    • All-day childcare program focused on providing therapy for children in West Louisville with sensory disorders (including Autism)
    • Partners with First Steps (≤3yo) and with Home of the Innocents (>3yo) to provide PR/OT/ST and Clinical Behavioral Analysis (CBA)
    • Will bill insurance or family can pay on sliding scale if insurance does not fully cover
    • Open Monday through Friday, 7:30am to 5:30pm.
    • No transportation at this time
  • Seven Counties Crisis/Emergency Developmental Services - 502-459-5292 (regular business hours) or 502-589-4313 (after hours)
    • On-site prevention and response services to individuals diagnosed with developmental disabilities who are experiencing a crisis.
    • Available services include but are not limited to: assessments, support services, on-site crisis response and respite
  • Supplemental Security Income (SSI) (a.k.a. "Social Security") - 1-800-772-1213
    • Families can call the above number, or visit the local Social Security Offices at:
      • 601 W Broadway; 1-888-716-9671
      • 10503 Timberwood Circle 40223; 1-888-280-5851

Resources for adolescents transitioning to adult care

  • UofL Physicians Primary Care
    • Centers for Primary Care @ Cardinal Station
      • 215 Central Ave, Suite #205 (502)588-8700
    • Centers for Primary Care @ UofL Physicians Outpatient Center Downtown (Internal Medicine)
      • 401 E. Chestnut Street, Suite #370 (502)588-4500
    • UofL Physicians-Family Medicine @ Cardinal Station
      • 215 Central Ave, Suite #100 (502)588-8720
  • Family Health Centers in Louisville
    • Americana
      • 4805 Southside Dr., (502)772-8860
    • East Broadway
      • 834 E. Broadway, (502)583-1981
    • Fairdale
      • 1000 Neighborhood Place, (502)361-2381
    • Iroquois
      • 4100 Taylor Blvd, (502)366-4747
    • Phoenix Health Care for the Homeless
      • 712 E. Muhammad Ali, (502)568-6972
    • Portland
      • 2215 Portland Ave, (502)774-8631
    • Southwest
      • 9702 Stonestreet Rd, Bldg. 1, Suite #220, (502)995-5051
    • West Market
      • 2500 West Market Street (502)778-8400
  • Family Health Centers in Southern Indiana
    • FHC of Clark County
      • 1319 Duncan Avenue, (812)283-2308
    • FHC of Floyd County
      • 1000 East Spring St, (812)941-1701
  • Lee Specialty Clinic
    • 4501 Louise Underwood Way, (502)368-2348
  • Neighborhood Place
    • Bridges of Hope
      • Wiggins Family Ctr, 1411 Algonquin Pkwy, (502)634-6050
    • Charmoli Center
      • 200 Juneau DR, (502)574-6638
    • First Neighborhood Place, Thomas Jefferson Middle School
      • 1503 Rangeland RD, (502)962-3160
    • Greater Cane Run Area
      • 3410 Lees Lane, (502)485-6810
    • Northwest, Academy at Shawnee
      • 4018 W Market St, (502)485-7230
    • South Central
      • 4255 Hazelwood Ave., (502)485-7130
    • South Jefferson (Fairdale)
      • 1000 Neighborhood Place, (502)363-1424
    • Ujima, Park DuValle Ed. Ctr.
      • 3610 Bohne Ave., (502)485-6710
  • Park DuValle Community Health Centers
    • City View
      • 1015 W. Chestnut, 502-584-2992
    • Main Office
      • 3015 Wilson Ave, 502-774-4401
    • Newburg
      • 2237 Hikes Lane, 502-479-8930
  • Shawnee Christian Healthcare Center
    • 234 Amy Ave
      • Medical: 502-778-0001
      • Dental: 502-774-2400

Resources for families dealing with bullying

  • Jefferson County Public Schools Bullying Specialist (Cheryl Dolson) - 502-485-7527

Resources for families dealing with obesity

  • Nutrition Education Materials from the Kentucky Division of Maternal and Child Health
  • Cooking Matters
    • Diana Pantalos, metabolic nutritionist at WCEC, has received a grant to offer grocery store tours to low income families at certain stores in downtown and west Louisville. Topics covered during the 1.5 hour tour include reading food labels, locating whole grain foods, and identifying different ways to buy produce. The tour ends with an opportunity for parents to take home $10 worth of healthy food that they select.
    • To qualify: must be on WIC or have SNAP benefits, and children must be newborns to 5 years of age.
    • To refer:
      1. Have general HIPPA form signed by the parent with release of information to Diana Pantalos
      2. Task Diana Pantalos in Allscripts
  • KORT Physical Therapy POWR Program - 1-800-645-KORT
    • Weight management (including nutrition) program provided as a part of physical therapy.
    • May be covered by insurance. There is a $30 fee for the POWR binder, and continuation in the program after discharge from physical therapy is $10 weekly.
  • Passport Score Program - 1-877-903-0082
    • For kids age 2-17 with BMI >85%.
    • To sign our Passport kids up, send a referral to Ashley Tindale
  • Steve's Club Louisville - 502-235-5998
    • Steve's Club Louisville is the local chapter of a national non-profit. They provide free CrossFit to at risk and high risk youth.
    • Contact is Nicole Harp
    • Located at Break the Mold Crossfit: 3212 Commerce Center Pl., Louisville, KY 40211 (West End)
  • YMCA Actively Changing Together (ACT!) - 502-587-2112
    • A 12-week program for youth 8-14 years and their families promoting healthy nutrition, activity and lifestyles.
    • Participants receive a 3 month YMCA membership.
    • The previous year-long YMCA program for obesity seems to no longer be active.

Resources for families dealing with postpartum depression

  • Postpartum Support Kentuckiana - 502-541-1818
  • Family Health Center: Women’s Health - 502-774-8631
    • 2215 Portland Ave; Louisville, KY 40212
  • UofL Women’s Health Center - 502-588-4450
    • 401 Chestnut St.; Louisville, KY 40202
  • Norton Women’s Counseling - 502-899-6220
    • 4123 Dutchman’s Lane Ste. 307; Louisville, KY 40207
  • Victoria Ragsdell, PhD - 502-314-8835
    • Licensed Clinical Psychologist
    • 13113 Eastpoint Park Blvd, Suite H; Louisville, KY 40223
  • Compass Counseling and Psychology Center - 502-426-2777
    • Amy B. Greenamyer, Ph.D.
    • 7984 New LaGrange Rd; Louisville, KY 40222
    • Most insurance & Medicare
  • Christy Weber, LPCC - 502-303-2449
    • 2950 Breckenridge Lane Suite 10A; Louisville, KY 40220
  • Jennifer Sanders, MA - 502-647-2477
    • Licensed Psychological Associate
    • 1028 Main Street; Shelbyville, KY 40065
    • Accepts most insurance and Passport


Resources for families in need of counseling

  • Cardinal Success Program - 502-852-3888
    • Counseling and support services provided by graduate students at the UofL College of Education and Human Development

Cardinal Success Referral Forms

Resources for families in need of parenting classes

  • PASS Parenting Classes at HOTI - 502-596-1303
    • Free parenting class at HOTI
  • Play Cousins Collective - 502-759-8231
    • In addition to many other programs, offers Play Dates in which everyone gets to have fun, and also parents parents are given a chance to participate in parenting discussions. Positive parenting strategies are demonstrated by the organizers.

Resources for families in need of home visits for care of infants and toddlers

  • Healthy Start - 502-574-MOM1
    • Focused on zip codes in Louisville with highest infant mortality rate: 40203, 40208, 40210, 40211, 40212
    • Can enroll at any time, from prenatally (preferred) up until the child is 18 months old
    • Home visits are provided monthly, and rotate between a Resource Worker (monthly) and an RN (quarterly)
    • Parents receive incentives to participate, including things like Pack N Plays, car seats, outlet covers, diapers, baby gates, and TARC tickets to appointments.
    • Referral Form
  • HANDS Program - 502-893-3900, extension 210 or 211
    • For first time parents or caregivers only.
    • Can be referred during pregnancy.
    • Must be referred prior to infant turning 90 days old to qualify.
    • Services are delivered weekly by resource workers; Social workers visit each family quarterly
    • HANDS Brochure
    • HANDS Referral Form
  • Pack-N-Plays can be obtained for babies not in either program by calling Mary Jolly at 502-574-1947

Resources for Hispanic families

  • La Casita Center - 502-322-4036
    • Support group for families with special needs children (in collaboration with Dr. Nota and the Commission)
    • Provide a wide range of resources for families including food bank, clothes bank, legal resources, and parenting classes
    • Provide services in Spanish, but also have a worker who is fluent in some of the dialects spoken in Guatemala and other Central America countries

Resources for families with educational needs

  • Referrals to have JCPS evaluate for educational disabilities - 502-485-3170
    • If a child is already enrolled in a JCPS school, we are supposed to direct the parent to the teacher or counselor. We can provide the parents with this letter to communicate with the teacher counselor.
    • If a child is NOT already enrolled in a JCPS school (i.e. in a private school in Jefferson County or is between 3 and 5 and not yet enrolled in Kindergarten), the family should call the Child Find Number: 502-485-3170
    • Poster for parents (English)
    • Poster for parents (Spanish)
  • Dispute Resolution Process for the Kentucky Department of Education
    • Website that fells families what they can do if they are not getting satisfaction working with the school on special needs/disabilities/IEP/504 issues
  • Early Head Start Program
    • A service of the Ohio Valley Educational Cooperative (OVEC) Program
    • Provides early head start/day care for infants and toddlers less than three years old
    • For more information you can call the following people directly:
      • Sandra D. Elmore - Cell: 502-396-9075
      • Paula Knight - Cell: 502-541-7173
      • Cassandra Wheeler - Cell: 502-333-4335
  • Jefferson County Public School Early Childhood programs - 502-485-3011; Fact Line: 502-485-3228
    • Located at 3332 Newburg Rd 40218
  • West End School - 502-776-5236
    • Private school that serves grades 6-8
    • Located at 3628 Virginia Ave 40211
  • University of Louisville Upward Bound Program
    • Provides fundamental support to participants in their preparation for college entrance
    • Program serves high school students based on income
  • Family Scholar House - 502-584-8090
    • Assists single parents in pursuing college degrees
  • Jefferson County Public School Adult Education - 502-485-3400
    • GED, Basic skills and family education
    • Call for an appointment
  • Jefferson County Public Schools English as a Second Language (ESL) - 502-485-7023
    • Ask for Celeste Goodwin
  • Three C’s Childcare Program - 1-800-809-7076
    • Child care assistance that is income based
    • Parents MUST be working or in school to receive benefits
    • Located at the L&N building 908 W Broadway

Resources for early literacy

  • Imagination Library of Louisville - 502-637-5415
    • Provides children with a free book each month until they are 5 years old.
    • Children can be signed up from birth until their 5th birthday if they live in Louisville in the zip codes 40202, 40203, and 40208.

Resources for families with legal needs

  • Doctors and Lawyers for Kids - 502-588-3440

Resources for families dealing with parents' addiction

  • Project Keepsafe at HOTI - 502-596-1221
    • Project Keepsafe allows children to live at HOTI while parents seek inpatient addiction recovery or other medical treatment.
    • Allows parents to retain custody while they seek treatment

Resources for families dealing with domestic violence

  • Center for Women and Families - 502-775-6408 or 1-844-BE-SAFE-1 (24 hour crisis line)
    • 927 S 2nd Street 40203
    • Focus on survivors of intimate partner abuse or sexual violence
    • Despite name, also provide services for men and LGBT people
    • Residential and non-residential services, including emergency shelter, transitional housing, counseling and advocacy
  • Family and Children’s Place - 502-893-3900
    • 525 Zane Street 40203
  • Protective Orders
    • Full cheat sheet from Doctors and Lawyers for Kids
    • How to get one:
      • Victim should go to the Domestic Violence Intake Center (DVIC) located in the Hall of Justice, 1st floor: 600 W Jefferson St #1150, Louisville, KY 40202.
      • DVIC is open 24/7.
      • Victim can take out both an Emergency Protective Order (EPO/TIPO) and/or a criminal complaint at the same time.
    • Who can get one:
      • Domestic Violence Orders (DVO): A spouse, former spouse, a member of a couple who lives together or formerly lived together, a grandparent, a parent, a child, a stepchild or any other person living in the same household as a child (if the child is the alleged victim).
      • Interpersonal Protective Orders (IPO): Unmarried couples (such as teens, college students, elderly couples) can also get protective orders.

Resources for families in financial crisis

  • East Louisville Community Ministries - 502-426-2824
    • Emergency Assistance (assistance for rent, utilities, and medicine)
    • Food Pantry (Dare to Care distribution site)
    • Latino Outreach Services (advocacy, interpretation/translation, English as a Second Language classes, community resource liaison)
    • Baby care items and back-to-school supplies
  • La Casita Center - 502-322-4036
    • Support group for families with special needs children (in collaboration with Dr. Nota and the Commission)
    • Provide a wide range of resources for families including food bank, clothes bank, legal resources, and parenting classes
    • Provide services in Spanish, but also have a worker who is fluent in some of the dialects spoken in Guatemala and other Central America countries
  • Sister Visitor Center - 502-776-0155
    • Emergency aid with rent, utility bills, prescriptions, medical supplies
    • Distributes food, personal hygiene supplies and clothing to people in crisis situations
    • Assists people in obtaining help from public agencies
    • Distributes Winterhelp
  • St. Vincent de Paul - 502-584-2480 ext. 345
    • Food, clothing, and assistance paying utility bills

Resources for families in need of clothing

  • Jefferson County School Clothing Closet (CAP) - 502-485-7062
    • Clothing assistance program for school age children
    • Appointments needed along with referral from school
    • 319 S 15th Street
    • E-mail: jcpscap@jefferson.kyschools.us
  • Infant Resource Center - 502-584-2343
    • Infant clothing/supplies from birth to 3 years
    • Appointment basis only
    • 1143 S 3rd Street
  • Golden Arrow - 502-589-3537
    • Clothing and supplies for infants
    • 644 S.. Shelby St 40203
  • Jefferson Street Baptist Church - 502-584-6543
    • Clothes for homeless, Adults only
    • Appointment basis only
    • 733 E Jefferson
  • Clothe-A-Child Consortium - 502-772-1225
    • Children and adult clothing
    • 2124 Muhammad Ali Blvd
  • Golden Arrow Center for Mothers and Children - 502-589-3537
    • Provides clothing, diapers, cribs, etc. for babies
    • 626 South Shelby Street

Resources for uninsured families

  • Kentucky Medicaid - 1-855-459-6328
    • The application for Medicaid can be started by phone or online, but either way is completed by a worker contacting the parent to complete the process.
    • You can also apply for Kentucky Medicaid at the L&N Building at 908 W. Broadway - 502-595-4238
    • You can also apply for Kentucky Medicaid at every Neighborhood Place location
  • Family Health Centers
    • Provide low cost medical care for those who are uninsured, as well as those on Medicaid
    • FHC Locations

Resources for families who are homeless or in a housing crisis

  • The Coalition for the Homeless - 502-637-BEDS
    • Single point of entry to help homeless people find housing or emergency shelter
  • Center for Women and Families - 502-775-6408 or 1-844-BE-SAFE-1 (24 hour crisis line)
    • Focus on survivors of intimate partner abuse or sexual violence
    • Despite name, also provide services for men and LGBT people
    • Residential services including emergency shelter and transitional housing
  • Choices Inc. - 502-585-3780
    • Housing for homeless women and families
    • Case management and life skills training
  • Habitat for Humanity of Metro Louisville - 502-637-6265
  • Low Income Home Energy Assistance Program (LIHEAP) - 502-574-1157
  • Louisville Rescue Mission - 502-584-6543 ex. 105
    • Day shelter for homeless people (many overnight shelters don't let people stay during the day)
    • Food (breakfast and lunch for day shelter guests)
    • Clothing (small clothes closet to provide emergency clothing for guests)
    • Personal Hygiene (provides restrooms, hot showers, and personal hygiene supplies for guests)
    • Mail Services (secure, reliable mailing address for homeless people)
    • Storage Facility (store luggage for homeless people)
  • New Direction Housing Corp. - 502-589-2272
  • Salvation Army - 502-671-4900
    • Emergency shelter
  • Section 8 Housing Program - 502-569-3400
    • Low-income housing, office located at 420 S. 8th Street 40203
  • St. Vincent de Paul - 502-584-2480
    • Numerous shelter options, including shelters for families and off-campus transitional housing
    • Case management for homeless families
    • St Jude Women's Recovery Center (alcohol and drug abuse treatment program for homeless women)
  • Wayside Christian Mission
    • Emergency shelter - 502-742-6166
    • Hotel Louisville - 502-582-2241

Resources for families with food insecurity

  • Food Stamps a.k.a. SNAP Benefits - 1-855-306-8959
    • Application process is similar to Medicaid: start application online, worker will contact family to complete process.
    • You can also apply for Kentucky Medicaid at the L&N Building at 908 W. Broadway
    • You can also apply for SNAP Benefits at every Neighborhood Place location
  • Dare to Care Food Program - 502-966-3821
    • Provides food through many partner organizations. Parents can call Dare to Care, who will help them find a pantry close by. There is an annual limit at each organization, but using up your limit at one site does not prevent you from going to another site.
    • Dare to Care also has "Kids Cafés" that provide free prepared meals for children.
  • Franciscan Kitchen - 502-589-1134
    • Serves lunch daily for the hungry
  • JCPS Free and Reduced Lunch - 502-495-7080
  • La Casita Center - 502-322-4036
    • Support group for families with special needs children (in collaboration with Dr. Nota and the Commission)
    • Provide a wide range of resources for families including food bank, clothes bank, legal resources, and parenting classes
    • Provide services in Spanish, but also have a worker who is fluent in some of the dialects spoken in Guatemala and other Central America countries
  • New Roots - 502-509-6770
  • WIC - 502-574-6676